How long does delivery take?
Orders are typically processed within 1 to 2 business days. Delivery times vary depending on your location. Tracking information will be sent once your order has been dispatched.
Do you offer free delivery?
Yes. We offer free UK delivery on all orders over £30.
Can I track my order?
Yes. Once your order has been shipped, you'll receive an email with your tracking information so you can follow your delivery.
What is your returns policy?
We offer a 30-day returns policy on eligible items. If you're not completely satisfied with your purchase, please contact us and we'll be happy to help.
What should I do if my item arrives damaged?
If your order arrives damaged or faulty, please contact us as soon as possible with your order number and a photo of the issue. We'll arrange a replacement or refund where appropriate.
How do I choose the correct size?
Many of our supports and compression products include a sizing guide on the product page. If you're unsure which size to choose, feel free to contact us before ordering.
Are your products suitable for everyday use?
Most of our products are designed for regular daily use. Always follow the instructions provided with your product and discontinue use if you experience discomfort.
Are your products suitable for sports and exercise?
Yes. Many of our products are designed to provide support during activities such as running, gym training, cycling, hiking and general fitness.
Is my payment information secure?
Yes. All payments are processed securely through Shopify Payments using industry-standard encryption. Your payment information is never stored by Recover Zone.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna where available.
How can I contact Recover Zone?
You can contact us through our Contact page or by emailing our customer support team. We aim to respond to all enquiries within one business day.
Can I change or cancel my order?
If your order has not yet been dispatched, we'll do our best to make changes or cancel it. Please contact us as soon as possible after placing your order.